RETURN/EXCHANGE POLICIES

SHIPPING POLICY

At Trendy Stunners, we're committed to providing you with a seamless and exceptional shopping experience. Our shipping policy is designed to ensure your satisfaction and convenience. Here's what you need to know:

Free Delivery for Orders Over PKR 2,500

  • Enjoy free delivery on all orders with a value of PKR 2,500 or above.

Delivery Charges for Orders Under PKR 2,000

  • For orders below the value of PKR 2,000, a nominal delivery charge of PKR 200 will apply.

50% Advance Payment for Orders Over PKR 5,000

  • For orders exceeding PKR 5,000, we kindly request a 50% advance payment to confirm your order.

No Deliveries to PO Boxes

  • Please note that we are unable to deliver to PO boxes. In cases of self-collection or locations where we believe courier networks are unavailable, advance payment is required.

Payment Options

  • We offer flexible payment methods, including [COD] Cash on Delivery and Direct Bank Transfer.

Delivery Time

  • Our standard delivery time is 4 to 6 working days, excluding weekends and holidays. During sale periods, delivery may take up to 8 working days.

Order Confirmation

  • Once your order has been processed, you will receive an email with your order reference number.

Stock Availability

  • While we strive to meet all your fashion needs, please be aware that Trendy Stunners reserves the right to cancel orders if items are out of stock.

RETURN/EXCHANGE POLICY

We understand that your satisfaction is paramount, and we're here to assist you in every way possible. Please review our return/exchange policy:

Claim Period

  • You have a generous 7-day window from the date of delivery to request a return or exchange if the item is found to be faulty, damaged, or defective at the time of delivery (subject to stock availability).

Photographic Evidence

  • To initiate the return or exchange process, kindly provide photographic evidence of the defective item(s) via WhatsApp at 0335-3323822.

Color and Texture Variations

  • Please be aware that due to variations in color monitors/screens and the lighting conditions used during photoshoots, the exact color or texture of the final item may slightly differ from what is seen on the screen. Therefore, we do not offer exchanges for this reason.

Damaged Products

  • Items damaged due to use will not be eligible for exchange or return.

Wrong or Damaged Items

  • If you have received a wrong or damaged item, don't worry. We will arrange for the item to be picked up, and we will cover the courier charges.

Return Costs

  • For returns where the product received aligns with your original order, the cost of returning the item will be at the customer's expense. You will be refunded the total amount, minus any delivery charges, in the case of a return.

Evidence for Claims

  • In the event of damages or missing item(s) in your order, we kindly request that you provide video evidence of the unboxing/unpacking process.

Contact Us for Returns and Exchanges

  • To initiate a return or exchange, please contact us via WhatsApp or call at 0335-3323822 during our working hours from Monday to Saturday, between 10 am and 6 pm.

At Trendy Stunners, we're dedicated to providing you with fashion that delights and service that excels. Your satisfaction is our priority, and we're here to make your shopping experience enjoyable and hassle-free.